RETURNS & EXCHANGES

Last updated: June 2026

MADE TO ORDER, MADE FOR YOU

Every Mrs. Francoise piece is made to order and crafted by hand in our Torino atelier, specifically for you, often to your measurements.We do not hold ready-made stock: each garment begins only after your order is placed.Please choose carefully and use our Size Guide. Our atelier team will also confirm your measurements before crafting your garment.

YOUR RIGHT TO RETURN (EU CUSTOMERS)

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the Italian Consumer Code (D.Lgs. 206/2005), EU customers may withdraw within 14 days of receiving their order.To do so, notify us within 14 days by emailing:francoise@mrsfrancoise.comSubject: RETURN REQUEST – Order #[number]You then have a further 14 days to send the item back.

WITHIN THE 14-DAY PERIOD

If you exercise your right of withdrawal within 14 days, you may choose:Full refund to your original payment methodSize exchangeFree alteration (EU customers)Store credit valid for 12 monthsThe choice is always yours.Refunds are processed within 5–7 business days after receiving the returned item.

AFTER THE 14-DAY PERIOD

Once the legal withdrawal period has expired, returns are no longer guaranteed.As a courtesy, and at our discretion, we may offer Store Credit for garments returned in perfect condition.Cash refunds are not available after the 14-day period.

RETURN CONDITIONS

Returned items must be:UnwornUnwashedIn original conditionComplete with original tagsComplete with original packagingThe return request must be communicated within 14 days of delivery.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer.If the item is defective or incorrect, Mrs. Francoise will cover the return shipping costs and provide a prepaid shipping label.Original shipping costs and customs duties are non-refundable.

DEFECTIVE OR INCORRECT ITEMS

Please contact us within 7 days of delivery and include photos of the issue.We will arrange either:a replacement,or a full refund,including return shipping at no additional cost.

HOW TO START A RETURN

Email us within 14 days including:Order numberReason for the returnPhotos (if applicable)We will reply within 2 business days with the return instructions.Ship the parcel within 14 days (tracked shipping recommended).We will process the refund, exchange or store credit within 5–7 business days after receiving the return.